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Terms & Conditions, Privacy Policy

TERMS AND CONDITIONS

Last Updated: June 1, 2026

 

Please read these Terms and Conditions ("Terms") carefully before using the website https://kempthorncollision.com (the "Site") operated by Kempthorn Collision ("Company", "we", "us", or "our").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use the Site.

 

1. Description of Services

Kempthorn Collision provides professional auto body and collision repair services, including collision repair, paintless dent repair (PDR), frame straightening, and assistance with insurance claims. The Site allows visitors to learn about our services, request repair estimates, and contact us for appointments.

 

2. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any manner that violates any applicable federal, state, or local law or regulation

  • Impersonate or attempt to impersonate Kempthorn Collision, an employee, or any other person or entity

  • Submit false, inaccurate, or misleading information through contact forms or estimate requests

  • Interfere with or disrupt the Site or servers or networks connected to the Site

 

3. Intellectual Property Rights

All content on the Site—including text, graphics, logos, images, videos, and software—is the exclusive property of Kempthorn Collision or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

 

4. Estimates and Repair Services

Estimates provided through the Site or in person are approximate and based on visible damage at the time of inspection. Actual repair costs may vary once hidden damage is discovered. We are not responsible for any differences between an initial estimate and the final invoice. All repairs are performed according to industry standards and, where applicable, manufacturer specifications.

 

5. Disclaimers

The Site and all content, services, and materials are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.

 

6. Limitation of Liability

To the maximum extent permitted by law, Kempthorn Collision, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Site or our services, even if we have been advised of the possibility of such damages.

 

7. Indemnification

You agree to indemnify, defend, and hold harmless Kempthorn Collision and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Site or your violation of these Terms.

 

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States of America, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Stark County, Ohio.

 

9. Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. The most current version will always be posted on this page with the "Last Updated" date. Your continued use of the Site after any changes constitutes acceptance of the new Terms.

 

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Kempthorn Collision

Email: bodyshop@kempthorn.com

Privacy

PRIVACY POLICY

Last Updated: June 1, 2026

 

Kempthorn Collision ("Company", "we", "us", or "our") operates the website https://kempthorncollision.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Site.

 

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, vehicle details (make, model, year, VIN, license plate number), insurance information, and descriptions of vehicle damage that you provide through our contact forms, estimate requests, or email.

  • Usage Information: IP address, browser type, device information, pages visited, time spent on the Site, and referring websites. This data is collected automatically using cookies and analytics tools (such as Google Analytics and Wix analytics).

  • Third-Party Information: Information shared with us by insurance companies or other authorized parties when you request us to coordinate repairs or claims on your behalf.

 

2. How We Use Your Information

We use the information we collect to:

  • Provide auto body repair services, estimates, and customer support

  • Communicate with you regarding your vehicle, repair status, and appointments

  • Assist with insurance claims and coordinate with insurance providers

  • Improve our website, services, and customer experience

  • Send marketing communications (only with your prior consent)

  • Comply with legal and regulatory requirements

 

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Site traffic, and remember your preferences. You can control cookies through your browser settings. Note that disabling cookies may limit some functionality of the Site.

 

4. Sharing Your Information

We may share your information with:

  • Insurance companies (only with your authorization)

  • Service providers such as Wix (our website host), email platforms, and analytics providers

  • Legal authorities when required by law or to protect our rights

  • We do not sell your personal information to third parties.

 

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

 

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, please contact us at bodyshop@kempthorn.com. We will respond to your request within a reasonable timeframe.

 

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kempthorn Collision

Email: bodyshop@kempthorn.com

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